Privacy Policy

Last Updated: September 1, 2026

This Privacy Policy explains how True North Garage Door Service LLC (“True North Garage Door Service,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you visit our website, respond to an advertisement, submit a service or estimate request, communicate with us, or use our residential or commercial garage door services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Your first and last name

Your phone number

Your email address

Your service address, city, ZIP code, or general location

The type of garage door service you are requesting

Information about your garage door, opener, property, or service needs

Preferred service dates or scheduling information

Messages, questions, comments, and other information you provide

Photos or other information you send by text message, email, or through our website

Information reasonably necessary to prepare an estimate, schedule service, or complete requested work

Billing or payment information, when applicable

We may also automatically collect certain technical information when you visit our website, including:

IP address

Browser type

Device type

Approximate location

Pages viewed

Time spent on the website

Referring website or advertisement

Interactions with forms, buttons, and other website content

2. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand visitor activity, improve our services and marketing, and measure advertising performance.

These technologies may include services such as:

Google Analytics

Google Ads tracking technologies

Meta Pixel

GoHighLevel website, form, CRM, and tracking technologies

These providers may collect information about your device, browser, website activity, approximate location, and interactions with our website or advertisements.

You may be able to block or delete cookies through your browser settings. Disabling cookies may affect certain website features or functionality.

3. How We Use Your Information

We may use your information to:

Respond to garage door service and estimate requests

Contact you regarding your inquiry

Prepare estimates

Schedule and confirm service appointments

Provide garage door repair

Provide broken spring replacement

Provide garage door opener repair, installation, or replacement

Provide garage door installation or replacement

Provide off-track, cable, roller, track, panel, hardware, or related repairs

Provide maintenance, inspections, and tune-up services

Provide residential or commercial garage door services

Respond to emergency service requests

Request additional information or photos

Send appointment reminders and service updates

Answer questions and provide customer support

Maintain customer and service records

Process or document customer requests

Improve our website and services

Analyze website traffic and advertising performance

Prevent fraud, misuse, or security issues

Comply with applicable legal, accounting, tax, insurance, licensing, and regulatory requirements

We intend to collect and retain only information reasonably related to operating, improving, and providing our garage door services.

4. Text Message Communications

When you provide your phone number and separately consent to receive text messages, True North Garage Door Service may contact you by SMS or similar messaging services regarding:

Service requests

Estimate follow-up

Appointment scheduling

Appointment confirmations

Appointment reminders

Garage door service updates

Follow-up questions

Requested services

Customer support

If you separately consent to receive marketing or promotional messages, we may also send information regarding special offers, discounts, promotions, or other marketing communications.

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance or contact us using the information listed at the end of this Privacy Policy.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors or service providers that assist in providing support services, such as customer service, communications infrastructure, appointment scheduling, or CRM services, may be permitted when reasonably necessary to provide those services.

Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.

5. Email Communications

When you provide your email address, we may use it for communications related to your inquiry or garage door services, including:

Responding to an inquiry

Sending an estimate

Confirming or discussing appointments

Providing service details

Answering questions

Sending documents or customer-support information

If we send promotional or marketing emails, you may opt out using the unsubscribe instructions provided in the message or by contacting us.

We may continue to send non-promotional communications reasonably necessary to provide requested services or respond to your requests.

6. Advertising and Analytics

We may use advertising and analytics services such as Google Ads, Google Analytics, Meta Ads, Meta Pixel, GoHighLevel, and similar technologies to advertise True North Garage Door Service and understand how visitors interact with our website and advertisements.

These providers may use cookies, pixels, device identifiers, and related technologies to measure website visits, advertisement interactions, form submissions, and campaign performance.

Information collected directly by those providers may also be subject to their own privacy policies and terms.

7. How We Share Information

We may share information with third parties when reasonably necessary to operate our business, respond to your request, or provide garage door services.

Service Providers

Information may be shared with providers that assist us with:

Website hosting

Customer relationship management

Forms and lead management

Text and email communications

Appointment scheduling

Website analytics

Online advertising

Data storage

Customer support

Payment processing

Administrative services

Other technical or operational services

These providers may include services such as GoHighLevel, Google, Meta, payment processors, communications providers, and other vendors used to operate our business.

Employees, Technicians, and Service Partners

Information may be shared with employees, technicians, independent contractors, subcontractors, or other service partners when reasonably necessary to schedule, coordinate, or complete your requested garage door service.

We intend to share only information reasonably related to the work being requested.

Mobile phone numbers and SMS opt-in consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Legal and Safety Reasons

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law

Respond to a court order, subpoena, or lawful government request

Protect the rights, property, or safety of True North Garage Door Service LLC

Protect customers, employees, technicians, service providers, or the public

Investigate suspected fraud, misuse, or wrongdoing

Enforce agreements or defend legal claims

Business Transfers

Information may be transferred as part of a merger, acquisition, sale of assets, financing, restructuring, or similar business transaction.

With Your Consent

We may share information for another purpose when you request or authorize us to do so.

8. Sale of Personal Information

True North Garage Door Service does not sell or rent customer personal information for monetary payment.

We do not sell mobile phone numbers or SMS opt-in consent, and we do not share that information with third parties or affiliates for their own marketing or promotional purposes.

Some website analytics or advertising technologies may involve disclosures of information to advertising or analytics providers. Depending on how those technologies are configured and which privacy laws apply, certain activities may be treated differently under applicable privacy laws.

9. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the ability to:

Request information about certain personal information we maintain about you

Request correction of inaccurate information

Request deletion of certain information

Request information regarding how certain information has been used or disclosed

Opt out of certain communications

To submit a privacy request, contact us using the information listed at the end of this Privacy Policy.

We may need to verify your identity before completing certain requests. We may also retain information when permitted or required by law.

10. Data Retention

We retain information for as long as reasonably necessary for purposes such as:

Providing requested garage door services

Maintaining service history

Responding to customer inquiries

Accounting and tax records

Warranty or service records

Resolving disputes

Enforcing agreements

Insurance purposes

Fraud prevention

Compliance with legal or licensing obligations

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission, electronic communication, or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Your Privacy Choices

You may contact us to request that we:

Provide information about certain personal information we maintain about you

Correct inaccurate information

Delete certain information

Stop sending text messages

Stop sending promotional emails

Address questions about how your information has been used or shared

Some requests may be subject to legal exceptions or limitations.

To opt out of text messages, reply STOP.

13. Do Not Track Signals

Some browsers provide a “Do Not Track” setting or similar privacy controls.

Because there is not one universally implemented method for responding to all browser-based Do Not Track signals, our website may not respond to every such signal.

You may also control certain cookies and tracking technologies through your browser settings and applicable advertising-platform settings.

14. Children’s Privacy

Our website and garage door services are intended for adults seeking residential or commercial garage door services.

True North Garage Door Service does not knowingly collect personal information from children under 13. If we learn that information was collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

15. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We do not control and are not responsible for the content, security, or privacy practices of third-party websites or services. You should review the privacy policies of any third-party websites you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, technology, advertising, services, business practices, or legal obligations.

The updated Privacy Policy will be posted on this page with a revised “Last Updated” date. Changes become effective when posted unless otherwise stated.

17. Contact Us

For privacy questions or requests, contact:

True North Garage Door Service LLC
42821 N Voyage Trail
Phoenix, AZ 85086

Email: [email protected]
Phone: (602) 793-4449
Website: truenorthgaragedoors.com